Goes in: Kajabi checkout page, and any pre-checkout summary on Webflow.
The Spinal Reset Method is a structured 8-week movement education and exercise Program. It provides general health education, movement strategies, and exercises matched to one of four common back movement patterns. The Program is not medical treatment. It is not a substitute for assessment, diagnosis, or treatment by a qualified Healthcare Provider. SHH does not provide individualised clinical care or guarantee specific health outcomes from Program participation.
This Program is designed for adults aged 18 years and over with non-specific back pain. It is not suitable, or requires medical clearance before commencing, in the following circumstances:
• You are pregnant or within 12 weeks postpartum. Please consult your obstetrician, midwife, or pelvic health physiotherapist before commencing.
• You have a recent significant injury, fracture, or surgery affecting your spine, hips, or related structures.
• You have any of the symptoms listed in the pre-quiz safety check and have not yet been cleared by a Healthcare Provider.
• You have a known condition affecting your bones, nerves, or musculoskeletal system that may be aggravated by exercise (such as severe osteoporosis, inflammatory arthritis, or significant disc pathology) and have not been cleared to undertake an exercise program.
• Any other condition where your Healthcare Provider has advised against unsupervised exercise.
By purchasing this Program, you confirm that:
• You are 18 years of age or older.
• You have read the Medical Disclaimer and this Program Purchase Disclaimer.
• You have considered whether this Program is appropriate for your circumstances.
• You agree to consult your Healthcare Provider if any concerning symptoms develop during Program participation.
• You understand the Refund Policy below.
Goes in: standalone Webflow page (e.g. /refunds), linked from checkout and footer.
Your rights under the Australian Consumer Law are not affected by this Refund Policy. If a product or service we provide is not of acceptable quality, is not fit for purpose, or does not match its description, you may be entitled to a refund, repair, or replacement under the Australian Consumer Law.
We offer two refund options for the Program. First, a 7-day change-of-mind refund window from the date of purchase. To request a refund within this period, email admin@spinalhealthhub.com with your order details.
Second, an 8-week completion guarantee. If you complete the full 8-week Program and do not feel it was worth it, email us within 14 days of finishing and we will refund you in full. For the purposes of this guarantee, "complete" means logging in and working through the Program content multiple times per week across the full 8 weeks. Program activity is tracked in our learning platform and will be reviewed when assessing a request under this guarantee.
Outside these two options, the Program is non-refundable except where required by the Australian Consumer Law. Both refund options are offered in addition to, and do not limit, your rights under the Australian Consumer Law.
Subscriptions are billed monthly. You may cancel at any time through your Kajabi account. Cancellations take effect at the end of the current billing period. We do not provide pro-rated refunds for partial months unless required by Australian Consumer Law. Charges already taken for the current billing period are non-refundable except where required by Australian Consumer Law.
Email admin@spinalhealthhub.com with your full name, the email address used for purchase, your order number, and the reason for the refund request. We will process eligible refunds within five (5) business days of approval, issued to the original payment method.
Goes in: standalone Webflow page, and in full at the Subscription checkout.
Subscription ($29 AUD per month):
• Daily lessons
• AI Chat support (Spiney) for general guidance and Program questions
• Flare-up protocol
• Maintenance programs (post-Week 8)
Subscriptions are billed monthly in advance, on the same date each month based on your initial Subscription date. Subscriptions automatically renew at the end of each billing period unless cancelled. You will be charged on the first day of each new billing period at the then-current Subscription price. We will provide at least 14 days' notice of any price changes.
You may cancel your Subscription at any time through your Kajabi account. Cancellation takes effect at the end of your current billing period. You will continue to have access to Subscription benefits until the end of your current billing period after cancellation.
AI Chat support provided through the Subscription is general education and guidance only. It does not replace assessment, diagnosis, or treatment by a qualified Healthcare Provider. Subscription support is not for medical emergencies. If you experience concerning symptoms or a medical emergency, contact your Healthcare Provider or local emergency services immediately.
Goes in: inline disclosure when a User first accesses AI Chat, plus a standing disclaimer in the chat interface footer.
Welcome to AI Chat. Before you start, please understand:
• This AI provides general health education and guidance about your back pain pattern. It is not a clinician and does not provide personalised medical advice.
• AI responses are based on general patterns and may not reflect your specific circumstances. They should not replace assessment by a qualified Healthcare Provider.
• AI Chat is not for medical emergencies. If you experience concerning symptoms, contact your Healthcare Provider or emergency services.
• Conversations are stored and may be reviewed by our team to improve the service. See the data handling details below.
AI guidance is general education only and not a substitute for clinical advice. For concerning symptoms, contact your Healthcare Provider.
When you use AI Chat:
• The AI Chat feature ("Spiney") is hosted on our chatbot platform (Chatbase, based in the United States on AWS infrastructure). The underlying AI model is provided by Anthropic (Claude Sonnet), accessed by Chatbase on our behalf.
• Conversations are stored on the chatbot platform's infrastructure in association with our account.
• Conversations are retained for up to 90 days from the date of the conversation, after which they are deleted via a quarterly bulk deletion process operated by SHH staff (1 January, 1 April, 1 July, 1 October).
• Conversations may be reviewed by SHH staff to monitor quality, identify gaps in the chatbot's knowledge, and refine its responses.
• Conversations may be analysed in aggregate, with personal identifiers removed, to identify patterns and improve the service.
• Conversations are NOT used to train or fine-tune any AI model. Anthropic has confirmed that conversations sent via API are not used for training without explicit opt-in. We have not opted in.
• You may request earlier deletion of your chat history at any time by emailing admin@spinalhealthhub.com. Targeted deletion requests are actioned within 30 days, subject to legal retention requirements.
• Conversations may contain health information, which is sensitive personal information under the Privacy Act 1988 and is handled in accordance with our Privacy Policy and the Australian Privacy Principles.
• Because the chatbot platform stores data in the United States, conversations involve a cross-border data flow from Australia to the United States. By using AI Chat, you consent to this cross-border transfer of your personal information.
Goes in: footer of every marketing email.
You're receiving this email because you took the SHH Back-Type Quiz or purchased the Spinal Reset Method Program.
Spinal Health Hub Pty Ltd | ACN 697 698 490 | 733 Brunswick St North, Fitzroy North VIC 3068
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Preferences page: Manage your email preferences below. You can update what you receive from us, or unsubscribe from all marketing emails at any time.
• Educational content (weekly back health tips and articles)
• Program updates
• Promotional offers
Note: even if you unsubscribe from all marketing emails, we may still send you transactional emails (e.g. order confirmations, password resets, important account information) related to your use of the Platform.
